Help centre
Delivery, payment, returns, warranty: every answer in one place.
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Frequently asked questions
How do I place an order?
Add products to your cart, then click “Checkout”. Choose delivery (pay on delivery) or store pickup, fill in your details and confirm. No account needed.
Which payment methods do you accept?
You pay in cash on delivery, or in store when you pick up. There is no online payment for now.
How much is delivery?
We deliver in Greater Tunis (Tunis, Ariana, Ben Arous, Manouba). The fee is shown before you confirm and delivery is free above a certain amount. Elsewhere, store pickup is free.
When will I receive my order?
We call you to confirm the order, then prepare it. Usually 24 to 48 working hours in Greater Tunis.
How do I track my order?
Use the “Order tracking” page with your order number (CMD-…) and your phone.
Can I return a product?
Yes, under our returns policy: complete product in its original packaging. See the Returns page.
Are products under warranty?
All our products are new and covered by the official brand warranty. The duration is shown on each product page.
I’m a company, how do I get a quote?
Use the “Request a quote” form or call us. The invoice is issued with your tax ID.